Frequently asked questions
Here are some common questions about our company.
Need more support?
Contact us at +973 3226 6615 or email us at [email protected]. Our friendly customer support team will be happy to assist you.
Pet Arabia has been Bahrain's trusted pet store since 2009, offering premium pet food, toys, accessories and expert grooming for cats and dogs, with delivery across Bahrain.
Pet Arabia stocks premium pet food, treats, toys, beds, leashes and accessories from leading international brands — in our stores and online at petarabia.com, with fast delivery across Bahrain.
Yes. Pet Arabia delivers pet food and supplies across Bahrain, and you can shop the full
range online at petarabia.com.
Yes. Pet Arabia is the region's first professional pet grooming service, with 17 years of experience since 2009 and a spotless safety record. Our trained groomers handle bathing, trimming, styling and nail care for cats and dogs. Contact us to book a grooming appointment.
Pet Arabia has groomed cats and dogs safely in Bahrain for 17 years, handled by trained, experienced groomers who put your pet's safety first. As the region's first professional pet grooming service, reliability is our reputation. Contact us to book.
We ship worldwide, please email us for more information.
For all orders in the GCC BD 45
For International orders, please email us for a quote.
Your order will be delivered for FREE if your orders is BD 20 or above. For orders below BD 20, a delivery charge of BD 2 will apply.
For orders within Bahrain, yes. For International orders we can only accept debit or credit card payments.
Bahrain Order Within 3 Hours (applies to all orders on our operation hour; 9am-6pm)
All the order before 9am will be processed after 9am.
All orders after 6pm will be pushed to next day and will be processed at 9am.
GCC Orders 5-10 business days
International Orders 1-2 weeks
Please contact us as soon as you can.
For Bahrain; We can cancel the order without any charge with in 10 min.
After 10 min the order will be canceled on the cost of delivery charge of BD 2.
For international; If item has already been shipped, we will be unable to accept cancellation.
Please email us your requirements and we will do our best to stock your favorite items.
No problem! Simply ship it back within 3 days of receiving the item and we will be happy to exchange it with another product of equal or lesser value provided the item is in stock. We can’t, however, provide a refund for shipping charges, and it’s not possible for us to cover the shipping costs of sending the item back.
If you notice that the item is damaged, don’t collect it and contact us immediately, as we do have a return and replacement policy in these cases.
You can chat with our agent through WhatsApp, click on WhatsApp on Bottom or simply call +973 32266615 (operation hours 9am to 6pm)
You can contact our customer support team with your order number or order details, and we'll be happy to provide you with the latest delivery status and tracking information.