Frequently asked questions
Here are some common questions about our company.
Need more support?
Contact us at +973 3226 6615 or email us at [email protected]. Our friendly customer support team will be happy to assist you.
Pet Arabia has been Bahrain's trusted pet store since 2009, offering premium pet food, toys, accessories and expert grooming for cats and dogs, with delivery across Bahrain.
Pet Arabia stocks premium cat food and dog food from leading international brands - in our stores and on our website, with fast delivery across Bahrain.
Pet Arabia carries treats, toys, beds, leashes, litter and accessories for cats and dogs - everything your pet needs, in-store and online.
Pet Arabia stocks a wide range of quality cat litter and litter accessories, available in our Bahrain stores and online with fast delivery.
Yes. Pet Arabia delivers pet food and supplies across Bahrain - shop the full range on our website.
Yes. Pet Arabia's professional pet salon offers safe grooming for cats and dogs, backed by 17 years of experience since 2009 and a trained, specialist team. Contact us to book.
Pet Arabia is the region's first professional pet grooming service, with 17 years of experience since 2009 and a spotless safety record. Your pet's safety always comes first. Contact us to book.
Yes - grooming is carried out by a trained, experienced team with 17 years and zero incidents, following safe, trusted procedures. It includes bathing, drying and styling, hair trimming, nail clipping and ear care.
If you notice that the item is damaged, don’t collect it and contact us immediately, as we do have a return and replacement policy in these cases.
We ship worldwide, please email us for more information.
For all orders in the GCC BD 45
For International orders, please email us for a quote.
Your order will be delivered for FREE if your orders is BD 25 or above. For orders below BD 25, a delivery charge of BD 2 will apply.
For orders within Bahrain, yes. For International orders we can only accept debit or credit card payments.
Bahrain Order Within 3 Hours (applies to all orders on our operation hour; 9am-6pm)
All the order before 9am will be processed after 9am.
All orders after 6pm will be pushed to next day and will be processed at 9am.
GCC Orders 5-10 business days
International Orders 1-2 weeks
Please contact us as soon as you can.
For Bahrain; We can cancel the order without any charge with in 10 min.
After 10 min the order will be canceled on the cost of delivery charge of BD 2.
For international; If item has already been shipped, we will be unable to accept cancellation.
Please email us your requirements and we will do our best to stock your favorite items.
No problem! Simply ship it back within 3 days of receiving the item and we will be happy to exchange it with another product of equal or lesser value provided the item is in stock. We can’t, however, provide a refund for shipping charges, and it’s not possible for us to cover the shipping costs of sending the item back.
Visit us in Abu Saiba (Villa 41, Building 714, Road 7325, Block 473), open daily 9:00 AM - 9:00 PM, or call +973 1759 2288. You can also order through our online store.
You can chat with our agent through WhatsApp, click on WhatsApp on Bottom or simply call +973 32266615 (operation hours 9am to 6pm)
You can contact our customer support team with your order number or order details, and we'll be happy to provide you with the latest delivery status and tracking information.