Our commitment to privacy

We at Pet Arabia WLL are dedicated to serving our customers on a basis of trust and transparency in our day-to-day dealings. The privacy and safety of the data that you entrust us with are a priority to us.

Following the inherent obligations of the GDPR, Pet Arabia WLL is committed to informing you about the goal of, and the way that your personal data is processed, ensuring that they are collected and securely kept, using as a reference the best practices in the field of security and personal data protection.


What data do we collect?

The term “personal data” refers to all data that we may collect in your usage of our website and that allow us to provide you with the best service possible. This data may include name, email, contact number and your pets details.


How and why do we collect and use your data?

We use your personal data for the following purposes:


  1. Invoicing – for the purpose of issuing invoices for your purchases.

  2. Marketing – so that we may inform you of any news and special offers that might be available and of interest to you.

  3. User interaction on our website – so that we can provide you with our online store service.

  4. Home delivery – so that we may deliver your purchases to your home. 

Upon registering on our website, you agree to our terms of service which allow us to keep this personal data, for the sole purpose of providing you with the best service possible. You also have the option of being informed of any news and special offers that may be available.


How do we keep your data secure?

In order to make sure that your data is kept safe and secure and that your interests are held to the highest priority, we follow a number of administrative and technical policies and make use of mechanisms, technological and otherwise, that serve that purpose.

As such, we ensure that only staff who are directly involved with the relevant tasks have access to the necessary information for their completion, as well as using only secure methods for data transfer, when it is necessary. Our information systems are kept safe and secure at all times to prevent the misappropriation and misuse of your data.


How long do we keep your data?

We will only keep your data for as long as it is necessary for us to fulfill the goal of providing you with the services from our shop, both online and physical, including our grooming service. If at any time and for whatever reason, we will no longer require your data, they will be promptly deleted safely.


What rights are you free to exercise regarding your data?

  1. The right to information – you may request any information regarding our usage of your data at any time.

  2. The right to access – you may request access to your data.

  3. The right to transfer – you may transfer your data at any time.

  4. The right to change – you may change your data at any point in time.

  5. The right to deletion – you may request that we delete your data, which we will comply with at the earliest convenience.

  6. The right to limitation – you may request to limit our usage of your data in any form.

  7. The right to oppose – you may contest any decisions that we have made, based on your personal data.


You may also remove or change your consent to the use of your data, whenever there was a previous authorization to make such use.

Regarding the exercise of any of these rights, you can contact us at any time at contact@petarabia.com or over the phone number (+973) 3226 6615, during business hours.